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Frequently Asked Questions
Are the price remain the same for customize design?
No, as long as there are some customization work, we will consider it to be custom work. And therefore, the price will be higher. Feel free to send your enquiry to us.
What is Cartforest?
Cartforest is an online platform that provide 1 stop web solutions for SME in building website design and ecommerce design at affordable price. Although the price is low, the qualities are incomparable. Website can be deliver in very short period within 5 working days. (Terms and Conditions apply). There are various of product that you can immediately from the website. Beside that, Cartforest also do open opportunity to designer to sell their product at this platform as well. Therefore, designer can sell their product here.
Do you have any reseller packages?
Yes, we do. We have the reseller package for those who like to become our reseller. Please contact us to discuss more.
Do you provide maintenance services of the website? If yes, how much?
Yes, we do provide the maintenance services to our client. Our maintenance services are included the website design, website maintenance, website bug fixing (if any). There are 2 ways of costing. First is the maintenance by task. In this maintenance mode, we charge RM150/hour. Let say the task is less than 30 minute, we will accommodate to min 1 hour, then only we will charge you. Second is the monthly maintenance; where we will charge at min RM1800/year for the website update, content update, picture touch up, website festival design. More information, feel free to check details at:- Website Maintenance.
How fast is your response?
We do provide working hour support from Monday to Friday 9am to 6pm. We commit to response to all your enquiry within 8 working hour.
I like one of the theme but I couldn’t find the features that I want. What shall I do?
Feel free to contact us at the support. You can send your enquiry and question to us. We have support team that able to assist you. They are well train to help you.
If I have my own hosting and domain name, can you build at my server?
Yes, we can build that. However, delivery date of the project will have to delay. This is because we do not know how is your hosting look alike. Is your hosting suitable for our source code or not and is that ok for the development? All this is quite depend on case by case basis. Please note: If the whole website is hosted under your hosting, we will not provide guarantee on the website after development. This is because we do not know whether if anyone have touch the website or not. It is very hard to debug if let say the source code being touch by third party.
Is my website can be view in mobile phone?
Yes, all the website that we build are mobile responsive. It should support Edge, Firefox, Chrome, Safari, IOS10 and above and Android 8 and above.
Is there any monthly or yearly fees?
It is depends on the product that you purchase. For example, you purchasing domain or hosting. Yes, there are renewal fees. If you purchase SEO services, and yes, there is a renewal fees. All the details is being written clearly at each page. Most of the question will be answered. Therefore, it is always advised to goes through the whole content of the page.
What are the charges for both website and ecommerce design?
Each of the design have different price. You can get the final price on the theme itself. You can see the price of the product, development period, features and add-on that available. All the pages and demo is available to help you to make decision. Add on features is always there for you to choose. It is totally optional. The final price will changed accordingly to your selection.