Welcome to Cartforest - 1 Stop Online needs

Refund Policy

REFUND POLICY

Do not place any order / purchase if you not agreed with Refund Policy

This website, Cartforest.com is owned and operated by Ideaone System Solutions Sdn Bhd.

The products that sell on the platform are digital goods and cannot be “returned”, so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Please note that, each product will have different refund policy. You are required to fully understand the refund policy with respect to that particular product.

Before you ask for a refund from cartforest


Kindly call our authorized agent or directly to Ideaone System solutions Sdn. Bhd. at 60391741151 or Whatsapp to 60126063750 to immediately inform your intention. We will stop the process of development after getting confirmation of stop command from authorized owner.

We need official request through email or Whatsapp from the authorized parties. Authorized parties could be agent or the website owner. If you request for refund / request for project termination, please refer to following method:

  • Email
    • If you engaged our services directly, you must write an email to inform for project termination. The email must from the person who engaged the services.
    • If you engaged our services through agent, you must inform your agent immediately. Agent will send an email to us for project termination.
  • WhatsApp
    • If you engaged our services directly, you can directly request for project termination through the group chat. We will screenshot the “termination message” and will officially send the email to you as the evident of termination.
    • If you engaged our services through agent, you must immediately inform agent, agent will officially inform us.
  • Phone Call
    • You may call in our office for project termination. However, you still need to inform us through email or project WhatsApp group chat. It is your responsibility to inform us for project termination.

     

After confirmed stop/termination and request for refund


Once getting all the confirmation from authorized owner, we will stop the process of development immediately. We will calculate the total work that we had done and refund those not taken action. If domain name, hosting, licenses successfully purchased, we will not refund but we will give back the login details to owner. Owner have full authority to control back all the resources that we already bought for the project. For example, if the domain name and hosting purchased, we will deduct the cost of the domain name and hosting purchased from the total selling price. If lets say development already started half way, we will deduct the value base on the work done. Therefore, you are acknowledge that you will NOT getting 100% refund when you want to stop the project and ask for refund. 

After success request for refund


We will calculate the reminding value and return accordingly. Ideaone/Cartforest have full authority and final say on the final value for refund and owner are aware and agreed on it. However, we will still list down all the work that done and tools that we already purchased and passed to owner. Refund will be happen within 14 working days.

Open chat
Hello! What can I help you?